Introduction and Definitions

By creating a User Account or accessing or using the Platform (as defined below), the User agrees to enter into a legally binding contract with the entity referred to as \"the Company\" in these Terms of Service. The User further confirms that they have read and agreed to the terms outlined in the Privacy Policy. This agreement applies regardless of whether the User accesses the Platform using third-party credentials or on behalf of a business entity.

If the User does not agree to these Terms of Service, they must not create an account, access, or use any of the Platform's services.

The User may terminate these Terms of Service at any time by closing their account and ceasing all access to and use of the Platform's Services. For details on termination procedures and consequences, refer to Section 5: Termination of Services.

O&R Games Platforms Ltd (together "O&R Games Platforms," "the Company," "we," "our" and "us") refers to a private limited company incorporated under the laws of England and Wales with registration number 15385545, whose principal place of business is at 128 City Road, London, EC1V 2NX, United Kingdom.
Rolefr.com (together "Rolefr," "the Platform") refers to the digital service, website, or application provided by the Company that enables users to engage in Hyper-Convergent Games. The Platform includes, but is not limited to, all associated software, databases, servers, interfaces, tools, content, and support services provided by the Company, whether accessed through web browsers, mobile applications, or other supported technologies.
Hyper-Convergent Game (together "Role Game," "Game") refers to a structured activity in which participants assume the roles of characters and collaboratively engage in a narrative or scenario within a defined set of rules.
Play (together "Role Play", "Hyper-Convergent Play") refers to the act of assuming and enacting a character, persona, or role within a game or other structured activity. Play involves interaction with other participants or game elements as part of a fictional or predefined scenario.
**Game Creator **refers to an individual or entity responsible for developing, owning, or licensing the content and intellectual property of a Game on the Platform. A Game Creator may also act as the Game Master or delegate Game Mastering responsibilities to another individual. Game Creators are not considered employees, agents, or representatives of the Company unless explicitly stated otherwise in a written agreement.
Game Master refers to an individual or entity responsible for facilitating and managing a Game, including creating or narrating scenarios, interpreting rules, and guiding participants. The Game Master ensures that the activity progresses in an organised and fair manner. Game Masters are not considered employees, agents, or representatives of the Company unless explicitly stated otherwise in a written agreement.
Hyper-Convergent Game Player (together "Role Player," "Player") refers to a participant in Hyper-Convergent Game who assumes one or more characters, personas, or roles and interacts with the game environment, Game Master, and other Players according to the rules and scenario of the game. Hyper-Convergent Game Players may switch between or simultaneously manage multiple roles as permitted by the game's structure and rules.
Game Creator and/or Game Master Helpers (together "Helpers") refers to Individuals or entities who assist a Game Creator and/or Game Master by performing specific tasks or providing expertise to support the creation, management, or enhancement of a Role Game. Game Master Helpers may specialise in areas such as questionnaire design, quest development, visual design, or other activities as designated by the Game Master. Game Master Helpers are not considered employees, agents, or representatives of the Company unless explicitly stated otherwise in a written agreement.
User refers to an individual or entity's representative who accesses, registers for, or otherwise uses the Platform, whether as a Hyper-Convergent Player, Game Creator, Game Master, or in any other capacity. Users agree to abide by these Terms of Service and any additional guidelines, policies, or rules associated with the Platform.
User Account refers to a personal account created by a User to access and use the Platform. The User Account includes login credentials (e.g., username and password) and any associated information provided by the User during registration or subsequently updated, including but not limited to character profiles, gameplay records, and communication logs.
Personal Panel (together "Dashboard") refers to the private area of the Platform accessible only to the User associated with a specific User Account. The Personal Panel allows the User to manage their account settings, characters, roles, gameplay history, and any other personal or Platform-specific configurations. Access to the Personal Panel is secured through the User's login credentials.
Free Services refers to services provided by the Company to Users without requiring payment. Free Services may include access to certain features or functionalities of the Platform.
Paid Services refers to services provided by the Company to Users in exchange for monetary payment. Paid Services may include additional features, tools, or benefits not available through Free Services.
Paid Subscription refers to a recurring payment arrangement between the User and the Company for accessing Paid Services. This includes Game Subscriptions (providing access to individual Games) and Packages of Paid Services (offering bundled features). For Hyper-Convergent Games, subscription prices may be set by the respective Game Master or Game Creator, with payments facilitated by the Company. Terms, including duration, renewal, cancellation, and pricing, are governed by these Terms of Service and any additional terms presented at the time of purchase.
Subscriptions to Games refer to recurring or one-time payment plans created by Game Creators and Game Masters to grant Players access to specific Games. These subscriptions may include exclusive content, participation in live events, or other game-specific benefits.
Customer refers to a User who has entered into a paid arrangement with the Company by purchasing a Paid Subscription, Paid Services, or any other item or service offered on the Platform. Customers may include individuals purchasing access to Hyper-Convergent Games, premium features, or other chargeable content or service. Customers are subject to these Terms of Service, including any specific terms related to their purchase.
Order refers to a request submitted by a Customer to purchase a Paid Subscription, Paid Service, or any other product or service offered on the Platform. An Order is considered an offer to purchase, which becomes binding upon acceptance by the Company. The acceptance of an Order occurs when the Company confirms the purchase through a written communication, such as an email confirmation, or by making the purchased item, service, or subscription available to the Customer. Orders are subject to these Terms of Service and any applicable additional terms presented at the time of purchase.
Paid Subscription Term refers to the duration for which a User subscribes to a Paid Service or Package in exchange for payment. It begins on the activation date and continues until the expiration or renewal date, as applicable. The term may be fixed or automatically renewing, subject to the cancellation and renewal terms outlined in these Terms of Service.
Package of Paid Services (Package) is a bundled offering of multiple Paid Services provided by the Company. These bundles may include tools for Game Creators, Game Masters, and Players, offered as a single purchase. The specific terms and pricing are presented at the time of purchase.
Game Tariff Plan refers to a subscription plan or fee structure specifically for Game Creators and Game Masters. It provides access to enhanced tools, features, and services for designing, managing, and running games. Game Tariff Plans determine associated benefits, access levels, and payout timelines for earnings from memberships. These plans are separate from Player Subscriptions to individual Games.
Privacy Policy refers to the processing of personal data which is governed by our Privacy Policy, which forms an integral part of these Terms of Service. By using the Platform, User agrees to the collection, use, and sharing of User's information as outlined in the Privacy Policy.
One-Time Purchase refers to a non-recurring payment made by a User to gain ongoing access to a specific Game or content offered by a Game Creator or Game Master on the Platform. Such access remains valid as long as the Game Creator or Game Master continues to provide the Game on the Platform and complies with the Platform\'s policies.
Platform Rating refers to the aggregate score that the Platform calculates for a User, Game or other content item on the basis of verified reviews, usage metrics and trust-and-safety signals. The Platform Rating is displayed to other Users (for example next to a Game listing or a Creator profile) and may be updated or recalculated by the Company from time to time.\

Subject and Scope of the Terms of Service

User Account

When the User creates an User Account, the User must provide the Company with accurate information, in good faith and the User agrees to keep the User's information updated if it changes. To create an User Account or otherwise use our Platform, the User must be at least 13 years old and the User must also be old enough to consent to the processing of User's personal data in the User's country (in some countries the Company may allow the User's parent or guardian to do so on the User's behalf). Details of how the Company obtains and verifies parental consent are set out in the Privacy Policy.
In accordance with UK and other countries laws and regulations, access to certain Games content or features may be subject to additional age restrictions, which will be clearly indicated on the Platform. By accessing or participating in such content or Games, the User confirms that the User meets the required minimum age.
The User must be at least 18 years old or have the User's parent's or legal guardian's permission to
1. acts as a Game Creator and/or Game Master on the Platform; or
2. purchases a Paid Subscription on the Platform.
The User is responsible for anything that occurs when anyone is signed in to the User's User Account, as well as the security of the User Account. The User must take appropriate measures to protect the User's login credentials and notify us immediately if the User suspects unauthorised access or misuse of the User's User Account.
The Company reserves the right to prohibit registration from certain countries or regions if required to comply with applicable laws or if it is deemed necessary to protect the Platform and its users.

Abusive conduct

The User is responsible for all activity on their User Account. If the User violates these Terms of Service or any applicable policies, the Company may terminate the User\'s account. The User must not engage in any illegal or abusive conduct, misuse the Platform in a technical manner, or exploit the Platform in unintended ways that are detrimental to the Company, such as using the Platform as a storage service. If the User is a Game Master and/or Game Creator earning money through the Platform, the Company may be exposed to risks associated with the User's activities involving those funds. Consequently, the Company reserves the right to review the User's activities outside the Platform where relevant to mitigate such risks.

Game Play, Creating and Mastering

Game Play

Purpose and Scope
1. Game Play encompasses the activities involved in assuming characters, progressing narratives, and interacting within the framework of a Game designed and led by the Game Master with help of Services.
2. Players must adhere to the rules set by the Game Master and the Platform's policies.
Creative Boundaries
1. Players are encouraged to develop narratives and characters within the confines of the Game's established world and rules.
2. Game Play must avoid introducing elements that contravene the Platform's guidelines or disrupt the integrity of the Hyper-Convergent Game.
Fair Participation
1. Players must respect the Game Master's authority to guide and structure the narrative.
2. Each participant has an equal right to contribute to the narrative within the Game Master's guidelines.
Use of Services
1. Players may use our Services, both Free and Paid, to make their experiences in Games coherent and interesting.

* Game Creating*

Tasks and Scope
1. Game Creating involves conceptualising and developing Games, including narratives, mechanics, and characters, while adhering to Platform guidelines.
2. Game Creators hold the intellectual property rights to the content they develop unless otherwise agreed upon with the Platform or a third party.
Collaboration with Game Masters
1. A Game Creator may act as the Game Master for their Game or delegate Mastering responsibilities to another individual or entity.
2. Game Creators are responsible for ensuring that the Game Master adheres to the Platform's rules and the Game's established framework.
Content Compliance
1. Games created must align with Platform policies, avoiding prohibited or sensitive content unless appropriately flagged and managed.
2. Game Creators are encouraged to provide content warnings or disclaimers for Games involving potentially sensitive or controversial themes.
Use of Helpers
1. Game Creators may collaborate with helpers, such as writers, designers, or developers, to produce Games.
2. Game Creators are responsible for the quality and compliance of the content created by their collaborators.

Game Mastering

Tasks and Scope
1. Game Mastering involves designing, organising, and directing Games on the Platform.
2. The Game Master acts as the primary authority within the Game, responsible for maintaining its structure and adherence to Platform rules.
Designing Games
1. Game Master should create Games with clear themes, objectives, and rules.
2. Game content must align with Platform guidelines, avoiding prohibited or sensitive content unless appropriately flagged and managed.
Collaboration with Game Creators
1. Game Masters must respect the creative vision and intellectual property of the Game Creator.
2. Game Masters may offer feedback to Game Creators to improve the gameplay experience while adhering to the established framework.
Oversight and Enforcement
1. Game Masters must enforce the rules of their Games impartially.
2. They are responsible for monitoring participants' actions to ensure compliance with both the Game's rules and the Platform's policies.
Use of Helpers
1. Game Masters may employ helpers such as questionnaire specialists, questologists, or designers to enhance the Hyper-Convergent Game experience.
2. Game Masters retain full accountability for all aspects of their Hyper-Convergent Games, including the contributions of their helpers.
Use of Services
1. Game Masters may use our Services, both Free and Paid, to enhance the Hyper-Convergent Game experience.
2. Game Masters are responsible for appropriate use of these Services.
Game Rules and Player Obligations
1. Game Masters must establish and communicate the rules governing participation in their Games.
2. Participants must be informed of any prerequisites or expectations before joining the Hyper-Convergent Game.
Platform Compliance
1. Game Masters must ensure that all in-game mechanics and scenarios comply with Platform policies.

Access Management

Approval-Based Access: Some Game Subscriptions, both Free and Paid, and corresponding in-game content may only be accessible with the prior approval of the Game Creator and/or Game Master. For Free Subscriptions, access may also be granted via invitations from existing participants, subject to the Game Creator's and/or Game Master's discretion.

In-Game Content Moderation

Automated and Manual Moderation
1. The Platform may use both automated tools and manual review to moderate content in Games to ensure compliance with Platform policies and guidelines.
Appeal Process
1. Users may appeal decisions regarding content moderation by contacting the Platform's support team and providing relevant information to support their case.
2. The Platform will review appeals and make a determination in accordance with Platform policies and applicable laws.

Prohibited activities in Game Play, Game Creating and Game Mastering

The following activities are strictly prohibited within Game Play and Game Mastering to ensure a safe, inclusive, and lawful environment for all Users:

Illegal Content
1. Any content that promotes or facilitates the sale, use, or distribution of illegal drugs.
2. Content that glorifies or supports human trafficking, sexual exploitation, or other criminal acts.
Child Exploitation
1. Any depiction, description, or suggestion of child pornography or the sexual exploitation of minors is strictly forbidden.
Explicit Sexual Content
1. Pornographic or sexually explicit content created with the intent to arouse or offend is prohibited.
2. Depictions of sexuality may be allowed in historical or cultural plays if they are handled respectfully, serve a clear narrative purpose, and avoid glorifying harm or exploitation.
Hate Speech and Discrimination
1. Content that promotes or glorifies hate speech, discrimination, or violence based on race, ethnicity, religion, gender, sexual orientation, disability, or other protected characteristics is prohibited.
Cultural and Historical Representation in Plays
1. Content within plays referencing or depicting historical or cultural practices that may be considered offensive or harmful in contemporary contexts must adhere to the following principles:
  1. Narrative Integrity:\ Depictions must serve a clear narrative purpose, contributing to the storyline or character development, rather than existing purely to shock or offend.
  2. Respectful Representation:\ Plays addressing sensitive cultural or historical practices (e.g., slavery, systemic oppression, or religious persecution) must treat these subjects with care, avoiding gratuitous or harmful portrayals.
  3. Avoidance of Glorification:\ Practices or beliefs that caused harm or perpetuated injustice must not be glorified, romanticised, or endorsed, either directly or indirectly.
  4. Historical and Cultural Context:\ Plays may strive for authenticity within their chosen historical or cultural setting while balancing accuracy with ethical considerations.
  5. Informed Participation:\ Game Masters are encouraged to provide participants with content warnings or disclaimers before initiating plays that involve potentially sensitive or controversial themes.
Violence and Abuse
1. Graphic depictions of violence, torture, or other forms of abuse are prohibited unless essential to the narrative and presented in a non-gratuitous manner.
2. Glorification of violence, abuse, or self-harm is strictly forbidden.
Propaganda
1. Promoting or distributing propaganda for illegal or harmful activities, including extremist ideologies, is prohibited.
Sensitive Topics
1. Plays exploring sensitive topics, such as suicide, mental health, or traumatic events, must be handled with care, providing clear content warnings where necessary and ensuring respectful representation.
Mechanic and/or monetisation methods
1. Unauthorised mechanics and/or monetisation methods are strictly prohibited.

Billing and Payment

Fees of Paid Services and Paid Subscriptions to Packages

Direct Purchases. If Customer purchases directly from the Company, fees and any payment terms are specified in Customer's Order, which becomes binding upon the Company's acceptance, as defined in Section 1.17. Packages of Paid Services are offered to all Users, including, but not limited to, Game Creators, Game Masters, and Players. These bundles provide access to multiple features or services and are governed by specific terms outlined at the time of purchase.
Renewals. Unless otherwise specified in an Order, a Paid Subscription Term will automatically renew at the Company's then current rates for:
1. if Customer's prior Paid Subscription was for a period less than twelve (12) months, another Paid Subscription Term of a period equal to Customer's prior Paid Subscription Term.
2. If Customer's prior Paid Subscription Term was for twelve (12) months or more, twelve (12) months.\ Either party may elect not to renew a Paid Subscription Term by giving notice to the other party before the end of the current Paid Subscription Term. Customer must provide any notice of non-renewal through account settings in the Personal Panel, by contacting Platform's support team or by otherwise providing Company notice.
Increased Scope of Use. If Customer exceeds the Scope of Use purchased, unless otherwise agreed with the Company in writing, Customer must upgrade its subscription or pay for the increased Scope of Use. Unless otherwise specified in an applicable Order, the Company will charge Customer for any increased Scope of Use at the Company's then-current rates, which may be prorated for the remainder of the then-current Subscription Term.
Credit Cards. If Customer uses a credit card or similar online payment method for its initial Order, then the Company may bill that payment method for renewals, additional Orders, overages to scopes of use, expenses, and unpaid fees, as applicable.

Taxes on Paid Services and Paid Subscriptions

Taxes Generally. Fees and expenses exclude sales, use, VAT, GST, withholding, or other similar taxes. Customers are responsible for such taxes unless otherwise specified, and the Company will itemise applicable taxes on invoices.
Withholding Taxes. If withholding tax applies, Customers must provide valid documentation from the taxing authority confirming remittance. Documentation must be submitted with payment.
Exemptions. Customers claiming exemptions from taxes must provide valid tax exemption certificates at the time of Order. Upon receipt, the Company will exclude applicable taxes from the invoice.

Refunds and Cancellations

Statutory 14-day right (digital services).\ If the User purchases any Paid Subscription, Package or one-time digital service as a consumer resident in the UK or EEA, they have the right to cancel within 14 days of the contract date ("cooling-off period") and receive a full refund, unless the User:
1. expressly requested that the Company begin supplying the service during the cooling-off period; and
2. acknowledged that the User would lose the right to cancel once performance started.
Voluntary 30-day goodwill window.\ In addition to the User's statutory rights, the Company offers a good-will refund for the first 30 days after the initial Order of a Paid Subscription or Package. This voluntary policy does not affect the User's legal rights and may be withdrawn or varied for future purchases at the Company\'s discretion.
How to cancel.\ Send a cancellation request via the User's Personal Panel. The Company will confirm receipt within 48 hours.
Effect of cancellation.\ If cancellation occurs under clause 2.4.3.1 before performance starts, the Company refunds 100 % of the price paid.\ If the User cancelled under clause 2.4.3.1 after the User asked the Company to start the service, the Company refunds a pro-rata amount for the unused portion.\ Refunds under clause [2](#anchor-24).4.3.2 cover the full amount paid for the Subscription or Package, including support fees.
Method and Timing of Refunds.\ Refunds are credited to the User's original payment method within 14 days of approval.
No other refunds.\ Except as set out above or where required by law, all other fees and expenses are non-refundable.

Payments for Game(s)

A Game Creator and/or Game Master may offer one-time purchases or automatically-renewing subscriptions for membership in a Game, provided that the Game Creator and/or Game Master has reached the minimum Platform Rating threshold set by the Company. Where supported, the Platform will display prices to Players in their local currency using a conversion rate determined by the Platform at its sole discretion. Subject to the pricing controls selected by the Game Creator and/or Game Master, the Platform may increase the displayed price to reflect fees charged by third-party stores (for example, the App Store) through which the purchase is processed.
The Platform typically manages payment-related issues, such as fraud, chargebacks, and payment disputes. However, for purchases made through certain external platforms (e.g., the App Store), those platforms may handle these issues directly. The Platform endeavours to provide timely access to the funds earned by the Game Creator and/or Game Master based on the level and type of the selected Game Tariff Plan, as defined in Section 1.20, or associated agreements with the Game Creator.
Game Tariff Plans:\ Game Tariff Plans are subscription models offered to Game Creators and Game Masters to access enhanced features on the Platform. These fees are charged based on the selected plan, as outlined in the Game Creator or Game Master Personal Panel. Tariff Plans may include benefits such as advanced analytic, Paid Services, or higher payout thresholds.
Purchases made on external platforms and different levels or types of Platform Game Master Tariff Plans may have varying timelines for funds to become accessible to the Game Creator and/or Game Master. Additionally, reserves of funds may occasionally be withheld before becoming accessible. Further delays in accessing funds may also occur under specific circumstances.
The Company reserves the right to block or withhold access to funds earned by a Game Creator and/or Game Master for violations of the Platform\'s terms or policies, or for compliance purposes, including tax reporting requirements. In such cases, the Company will endeavour to communicate the reason for such action promptly.
If a Game Creator and/or Game Master has questions regarding funds being blocked or withheld, they are encouraged to contact the Platform for clarification. To protect Game Creators and/or Game Masters, the Platform may block Player payments suspected of being fraudulent.
Refunds or chargebacks initiated by Players may result in a negative balance for the Game Creator or Game Master. The Platform reserves the right to recover these amounts from future payouts.
If a Game Creator's and/or Game Master's account balance becomes negative, the Platform reserves the right to recover those funds from future payments owed to the Game Creator and/or Game Master.
Fees associated with Game Creators' and/or Game Masters' offerings and paid memberships on the Platform are applicable. These fees may vary based on the level and type of the selected Game Tariff Plan or related agreements with the Game Creator. Changes to these fees may occur with prior notice. The general nature of these fees is as follows:
1. The Platform fee, which may include a flat fee and/or is calculated as a percentage of successfully processed payments;
2. Feature-specific fees, which may arise from the use of particular Platform features and may include a flat fee and/or are calculated as a percentage of successfully processed payments;
3. The payment processing fee, which is calculated as a percentage of successfully processed payments and a flat fee per successfully processed payment and relates to the cost of processing payments from Players, including recurring billing, recovering declined payments and fighting fraud;
4. The payout fee, which is a fee for transferring money earned by the Game Creator or Game Master on the Platform to their specified payout method, and may vary based on the payout method chosen.
5. The currency conversion fee, which is calculated as a percentage of successfully processed payments made in a currency other than the Game Creator\'s or Game Master's payout currency.
Game Creator and/or Game Master can see the fees for any Game Subscriptions on Game Creator (Game Master) Personal Panel. Also, as described above, when Game Subscriptions are purchased on certain external platforms (like the App Store), those platforms may impose fees for those purchases. The Company endeavours to provide Game Creator and/or Game Master with information about those fees in Game Creator\'s (Game Master\'s) Personal Panel and, where supported and subject to Game Creator\'s and/or Game Master\'s controls as applicable, the Company may automatically increase the prices of Game Subscriptions to Players to account for those fees.

Game Player's Game Subscriptions and One-Time Purchases

Game Access Models. Game Players may access Games through recurring subscription plans or one-time purchases. Subscriptions and one-time purchases may include:
1. Monthly Subscription. Automatically renew every month unless cancelled.
2. Annual Subscriptions: Provide access for one year, typically at a discounted rate, and automatically renew each year unless cancelled.
3. One-time purchase: Provide ongoing access to the Game for as long as the Game remains available on the Platform and the Game Creator or Game Master complies with Platform policies.
These subscriptions are distinct from Game Tariff Plans used by Game Creators or Game Masters to manage their games.
Not all types of subscriptions may be offered for every Game, and the available options are displayed before subscribing.
Prices for subscriptions and one-time purchases are determined by the Game Creator or Game Master and are billed by the Platform. The Platform facilitates payment processing and ensures compliance with applicable policies. Prices for subscriptions are determined by the Game Creator or Game Master and are billed by the Platform. The Platform facilitates payment processing and ensures compliance with applicable policies.
Payments Handling
1. The Platform manages payments, fraud prevention, and dispute resolution. For subscriptions initiated through third-party platforms (e.g., app stores), those platforms may handle issues like chargebacks and refunds.
2. Payment amounts may vary due to currency conversion or fees imposed by third-party platforms.
Subscription Management
1. Subscriptions automatically renew unless cancelled via the Player's Personal Panel.
2. Players can manage their subscriptions as follows:
  1. Monthly Subscriptions: Changes affect the next billing cycle.
  2. Annual Subscriptions: Can be cancelled or upgraded mid-term but not downgraded. Upgrades may credit previous payments toward the annual cost.
  3. Free trials convert into paid subscriptions unless cancelled before the trial ends.
Access and Games Availability
1. Subscriptions and One-Time Purchases grant Game Players a non-exclusive, non-transferable, revocable licence to participate in Games hosted by Game Creators or Game Masters. This includes engaging with narrative-driven content, interacting with other players in collaborative or competitive scenarios, and exploring multimedia extensions designed to enhance the experience. Access is strictly for use within the boundaries of the subscription plan and the rules established by the Game Creator or Game Master.
2. Access to certain or all Subscriptions and/or One-Time Purchases may be revoked if:
  1. The Player violates the Platform's terms of use or gameplay rules set by the Game Creator or Game Master.
  2. Payments fail.
  3. The Game Creator or Game Master modifies, restricts, or removes access to certain features, gameplay events, or the Game itself, or ceases operations on the Platform.
3. Games availability is not permanently guaranteed and is subject to changes based on offerings, Platform policies, or the continued participation of Game Creators or Game Masters.
Taxes and Fees
1. The Platform collects applicable taxes (e.g., VAT, sales tax) based on the Player's location, which are displayed during checkout.
2. Foreign transaction fees may be charged by financial institutions for payments in currencies or countries different from those associated with the Player's payment method. The Platform is not responsible for these fees.
Refunds and Cancellations
1. Cancelling a subscription or lowering support tiers may result in losing access to Game benefits.
2. Players should contact the Platform for refund inquiries or third-party platforms if subscriptions were initiated there.

Taxation on Games

The Company collects and remits taxes on Game Subscriptions where required by law. Applicable taxes depend on the Player's location.
Game Creators and/or Game Masters are responsible for categorising Game Subscriptions to ensure accurate tax collection and compliance.

Suspension for Non-payment

The Company may suspend Customer's rights to use Paid Subscriptions to Packages or Paid Services if payment is overdue, and the Company has given Customer no fewer than ten (10) days' written notice.

Communication and Messaging

In-Game Messaging

Rules governing communication between Players and Game Masters:
1. All in-game communication between Players and Game Masters must remain relevant to the game context, respectful, and aligned with the Platform\'s policies. Game Masters have the right to moderate or restrict any in-game messaging deemed disruptive, offensive, or against the rules.

Platform Messaging Service

Guidelines for using any messaging or communication features provided by the Platform: Users must use messaging services responsibly and in accordance with the Platform\'s policies. Communication features are intended to enhance gameplay and collaboration, and should not be used for commercial solicitation, spamming, or any unlawful activities.

Game Blogs

Purpose and Use:
1. Game Blogs are dedicated spaces on the Platform for Game Creators and/or Game Masters to share news, updates, and announcements about their specific Games.
2. Content Guidelines:
  1. Content posted in Game Blogs must adhere to the Platform\'s policies, remain relevant to the associated Game, and avoid misleading or offensive material.
  2. Game Creators and Game Masters are encouraged to include clear information about updates, new features, or upcoming events related to their Games.
User Interaction:
1. Game Blogs may allow Users to comment or interact with posts, provided that communication remains respectful and constructive. The Game Creator or Game Master has the right to moderate comments to ensure compliance with the Platform's policies.
Platform Moderation:
1. The Company reserves the right to review and remove any Game Blog content that violates its policies or is deemed inappropriate.

Prohibited Communication

Address harassment, spamming, and other forms of abusive communication: Harassment, abusive language, spamming, and any other form of disrespectful or disruptive communication are strictly prohibited. Users must respect the boundaries set by other participants, and any violation of these rules may result in temporary or permanent suspension of messaging privileges or the User Account.

Right to Deny External Communications

Game Master\'s Right: Game Masters reserve the right to deny all non-in-game external communications on the Platform while a User is entering or participating in a Game to prevent in-game fraud, provided that the User\'s consent is obtained prior to doing so. This right aims to ensure the integrity of the game and protect all participants from potential fraudulent activities.

Intellectual Property Rights

User-Generated Content

Ownership: Users retain ownership of any content they create on the platform, including but not limited to game stories, characters, artworks, fan-fiction, and fan-art.

Licenc**ing to the Platform

****By posting or uploading any **User-Generated* Content*** ("UGC") on or through the Platform, the User grants the Company a non-exclusive, worldwide, royalty-free, irrevocable and perpetual license to:\
1. host, reproduce, display and otherwise use the UGC to operate and provide the Platform and related services;\ ****
2. process, analyse and monitor the UGC to keep the Platform safe and secure, including fraud-detection and trust-and-safety tooling;\ ****
3. ****improve and develop the Platform (for example by training, testing or running machine-learning or other analytical models, generating recommendations and compiling analytics); ****and\ ****
4. ****promote the Platform and ***the User's own Games within it (for example by showing thumbnails or excerpts in our storefront, social-media adverts or investor decks).*
The licence is limited to the purposes above; the Company will not sell the User's UGC or commercially exploit it outside the Platform without the User's express permission.
If the User is a consumer resident in the UK or EEA, they may ****opt out of purpose *described* *in clause* *3.2.1.3* at any time by emailing *legal@orgamesplatforms.com* with "UGC OPT-OUT" in the subject line; this will not affect any processing already carried out under purpose described in clauses 3.2.1.1 or 3.2.1.2.
Nothing in this clause transfers ownership of the User's UGC: the User keeps all intellectual-property rights in it.
This licence is irrevocable and survives termination of the User Account, except where applicable law requires the Company to delete or anonymise specific content.

Platform Content

Platform Ownership: The Platform and its services, including all associated intellectual property (such as logos, trademarks, and original content provided by the Platform), remain the exclusive property of the Platform\'s owners. Users may not reproduce, modify, or distribute any Platform content without express written permission.

Fan-fiction and Fan-art

Fair Use and Limitations: Users are encouraged to create fan-fiction and fan-art (including Games), but must ensure their content complies with applicable copyright laws, including \"fair use\" principles. Content derived from existing works must be transformative, non-commercial, and must not infringe upon the rights of the original copyright holders.
Use of Trademarks: Users are advised to avoid using any trademarks or logos from third-party properties without permission unless it falls within fair use.
No Commercial Exploitation: Fan-fiction and fan-art involving copyrighted characters or settings cannot be monetised through the Platform unless explicit written permission has been obtained from the original copyright holder.

Reporting Infringement

Procedure for Complaints: Users may report content they believe infringes on their intellectual property rights by contacting the platform with a detailed description of the content and proof of ownership. The platform will investigate the complaint and take appropriate action, which may include removing the content or restricting the user\'s account.
Counterclaims: If a User believes their content was removed in error, they may submit a counterclaim with evidence supporting their rights to the content. The Platform will review counterclaims and make a decision in accordance with applicable copyright laws.

User Responsibilities

Respecting Third-Party Rights: Users must ensure that any content they create, publish, or share on the platform does not infringe upon the intellectual property rights of third parties, including copyrighted works, trademarks, and proprietary information.
Indemnification: Users agree to indemnify the Platform for any claims or damages resulting from their infringement of third-party intellectual property rights through content shared on the Platform.

* Infringement Consequences*

Content Removal: Content found to violate intellectual property rights may be removed without notice, and repeated violations may result in account suspension or termination.
Notification: Users whose content has been removed due to intellectual property concerns will be notified and may have an opportunity to provide additional information to support their case.

Liability and Dispute Resolution

Limitation of Liability

Liability Cap and Warranty Disclaimer

The Platform is provided on an \"as-is\" basis without warranties of any kind, express or implied, including but not limited to warranties of merchantability, fitness for a particular purpose, or non-infringement.
The Company is not liable for any damages arising from Users\' use of the Platform, including but not limited to direct, indirect, incidental, consequential, or punitive damages.
The Company\'s liability for any claim arising from disputes during Game Play, technical issues, or otherwise, is limited to the amount paid by the User, if any, for accessing the Platform.
Nothing in this section limits or excludes the Company's liability for death or personal injury caused by negligence, for fraud or fraudulent misrepresentation, or for any other liability that cannot be limited or excluded under applicable law.
These limitations of liability are subject to any applicable statutory rights under the UK Consumer Rights Act 2015 or other applicable laws.

Dispute Resolution

Resolving Disputes Between Users

The Platform provides a mechanism for Users to report disputes involving other Users. The Company may act as a mediator, but it is not liable for the outcome of any mediation.

Dispute Resolution Between User(s) and the Company -- ICC Arbitration

Good-faith negotiations. Before starting formal proceedings, either party must give written notice of the dispute and engage in good-faith negotiations for at least 30 days.
Institutional arbitration. If no settlement is reached, any dispute, controversy or claim arising out of or in connection with these Terms (including any question regarding their existence, validity or termination) shall be finally settled under the Rules of Arbitration of the International Chamber of Commerce (ICC).
1. Seat (legal place) of arbitration: London, United Kingdom.
2. Language: English.
3. Tribunal: One arbitrator, appointed in accordance with the ICC Rules.
4. Expedited Procedure: applies where the total value of all claims is ≤ £2 million.
Small-claims and injunctive carve-out. Either party may bring (i) a consumer small-claims action in its local court, or (ii) a claim solely for injunctive or other equitable relief in any court of competent jurisdiction.
Confidentiality. The existence of the arbitration, all filings and the award shall be confidential, save to the extent disclosure is required to enforce an award or by law.
Enforcement. The arbitral award shall be final and binding and may be entered in any court having jurisdiction.
Governing law. This contract and the arbitration are governed by the laws of England and Wales, excluding conflict-of-laws rules.

Termination of Services

User-Initiated Termination

1. Users may terminate these Terms of Service at any time by closing their User Account and ceasing all access to and use of our Services. Instructions for account closure are available within the User\'s Personal Panel.
1. Upon account closure, the User will lose access to any Paid Services, Packages, or subscriptions without a refund, unless otherwise required by applicable law or as set out in Section 2.4.3 (Refunds and Cancellations).
2. Personal-data deletion. How the Company retains or deletes the User's personal data after account closure is explained in the Privacy Policy (see Section \"Data Retention and Erasure\").
3. User-Generated Content. The licence granted to the Company under Section 3.2 (UGC Licence) continues after termination, and the Company may retain and use the UGC as permitted there, unless deletion is required by law.

Company-Initiated Termination

The Company reserves the right to suspend or terminate User accounts under the following circumstances:
1. Violation of these Terms of Service or any applicable policies.
2. Engaging in abusive conduct or fraudulent activity.
3. Non-payment of applicable fees for Paid Services or subscriptions.
4. As required by applicable law or a legal order.
In cases where the Company initiates termination, the User will be notified, and any remaining balance or credits will be handled in accordance with these Terms of Service.

Miscellaneous Provisions

Amendments to Terms of Service

The Company reserves the right to modify these Terms of Service at any time. Users will be notified of any material changes via email or through notifications on the Platform. Continued use of the Platform after such modifications shall constitute acceptance of the revised Terms of Service.

Severability

If any provision of these Terms of Service is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall be enforced to the fullest extent permissible under applicable law.

Force Majeure

The Company shall not be liable for any delay or failure in performance of its obligations under these Terms of Service if such delay or failure is due to events beyond its reasonable control, including but not limited to acts of God, war, natural disasters, strikes, government regulations, or other unforeseen events.